Fire! We are burning! How Verizon Wireless sets fire to the homes of ordinary Americans

I think no one has forgotten the catastrophic fire safety failure of the Samsung Galaxy Note 7 smartphones. The company has had a lot of bad days figuring out what's going on and why. And now a completely similar story is happening with the American operator Verizon Wireless. Against the background of the pandemic and lockdown, people began to stay at home more and use the Internet more actively, which led to an increase in the load on such a simple and understandable device as a mobile hotspot. And some of them turned out to be too weak a link to cope with such a burden of responsibility. And, like the samurai of the past, they decided to commit suicide.

True, unlike the samurai, who committed suicide after failing their master, these devices also decided to put their masters in mortal danger as well. As a result, Verizon is talking about at least 15 cases where its mobile hotspots have caused "inconvenience" to their owners. The "inconveniences" include six fires that damaged beds or floors, and two cases of "minor burns" at users. The recall campaign included 2.5 million devices, of which more than a million remain in active use.

There is nothing surprising in the fact that there was a fair amount of noise, and the operator, without thinking twice, announced the withdrawal from users of all Ellipsis Jetpack mobile access points that had ever been sold by Verizon through its own salons, other stores or implemented through programs for equipping schools, as well as through the online services of the operator from April 2017 to March 2021.

It is easy to see that dangerous devices were sold for quite a long time, so a considerable number of households of the operator's subscribers turned out to be equipped with them. And all of them will need to be removed in order to avoid damage and casualties.

Ellipsis Jetpack MHS900LS

It also means that not all devices ever sold are still used by customers. Only a little over a million of them are still active, according to the operator, and about 2.5 million have been sold, so most of the recalled gadgets will most likely not cause harm. This is reassuring, as is the fact that Verizon launched a recall campaign after only 15 confirmed cases.

Reality and prospects of the IT professions market

What professions are the most popular and highly paid?

Review of the smartphone Samsung Galaxy A22s 5G (SM A226B/DSN)

A niche smartphone with 5G support for minimal money - it's not even on the Samsung website, but it's sold in Russia. Compare with Galaxy A22 - is it worth the money?

Kia Picanto test. The last of the city cars

Somehow imperceptibly, almost all compact city cars left Russia, which replaced compact class sedans and liftbacks like Hyundai Solaris and Skoda Rapid. There are always two real city cars left on our market, this is the hero of our material Kia Picanto and Chevrolet Spark, along with its counterpart under the Ravon brand.

TCL TW30 MoveAudio S600 TWS headphones review

Any decent smartphone manufacturer is bound to offer their own TWS headset with them. So TCL introduced in December on the Russian market not only a flagship smartphone, but also a flagship headset. Let's see what happened ...

What to do for owners of a flammable hotspot

In principle, this algorithm never changes and is valid for any device with a lithium battery that is suspected of being a fire hazard. First you need not to panic, but to make sure that it is your device that falls under the definition of dangerous. In the case of the Ellipsis Jetpack, we are talking only about the MHS900L, MHS900LS and MHS900LPP models. Other Verizon mobile hotspots are considered secure for now. Owners of dangerous ones should immediately turn them off, as well as turn off external power sources. The operator advises doing this with extra care, but you probably won't need rubber gloves and a mop.

The next step is to visit the appropriate operator page, where you can verify by the IMEI number of the device which exchange or refund program you are eligible for. Also in this particular case, it should be understood that we are talking only about those cases when you personally bought the device, but if it was given to you for work or study, then the problem of return and exchange is the problem of the organization that provided this access point. It makes no sense to contact the operator directly bypassing them.

Orbic Speed

Verizon has already announced that all problematic Jetpack APs will be traded free of charge (directly by the carrier or through other organizations) for Orbic Speed ​​devices. In this regard, Verizon representatives have chosen the path that is as simple as possible for the user, so that in this respect the reputational losses for them are minimal.

What to do for those who cannot immediately stop using the device

Since we are talking about a means of communication, not everyone can immediately stop using it after reading the information about the danger of the device. You can continue to use the Jetpack for a short time, but immediately install two firmware updates promptly released by the operator. Not all companies can promptly offer an update, so Verizon is doing a great job in this regard, if, of course, these updates really minimize the likelihood of a fire. There are also additional instructions for use. In this case, there is also one, the mobile access point must be left connected all the time during use.

If the Jetpack is not required to be used continuously, then it should be disconnected from the network during downtime and moved to a safe place. Given the characteristics of lithium batteries, it is better to consider a fireproof safe as such (do not forget to take out securities, jewelry, weapons and ammunition from it) or a shallow grave (where, in principle, such devices should be, if you are not worried about the state of the environment). But once again, it is better not to use such devices, especially when the situation is exactly the same as with the Ellipsis Jetpack - the operator could not determine the exact cause of the fire.

If you have a question, what kind of software updates were released by the operator, if he could not determine the cause of the fire, then here is the answer. The first is intended only to simplify the search for the IMEI number for the user - it forces it to be displayed on the gadget's external screen. The second is a fairly simple yet effective application that prevents the battery from being charged while the device is running and plugged in.

In general, the reaction of Verizon is close to the reference. It is too early to judge how much this will help in overcoming the blow to the image. If we focus on the story with Samsung, then it is the efficiency in resolving the issue and the readiness to exchange the problem device in the shortest possible time that can save the situation. After all, people really like it when for a second or two the leadership of a huge corporation stops thinking about its commercial benefits, but really starts to care about people.

Fire! We are burning! How Verizon Wireless sets fire to the homes of ordinary Americans

I think no one has forgotten the catastrophic fire safety failure of the Samsung Galaxy Note 7 smartphones. The company has had a lot of bad days figuring out what's going on and why. And now a completely similar story is happening with the American operator Verizon Wireless. Against the background of the pandemic and lockdown, people began to stay at home more and use the Internet more actively, which led to an increase in the load on such a simple and understandable device as a mobile hotspot. And some of them turned out to be too weak a link to cope with such a burden of responsibility. And, like the samurai of the past, they decided to commit suicide.

True, unlike the samurai, who committed suicide after failing their master, these devices also decided to put their masters in mortal danger as well. As a result, Verizon is talking about at least 15 cases where its mobile hotspots have caused "inconvenience" to their owners. The "inconveniences" include six fires that damaged beds or floors, and two cases of "minor burns" at users. The recall campaign included 2.5 million devices, of which more than a million remain in active use.

There is nothing surprising in the fact that there was a fair amount of noise, and the operator, without thinking twice, announced the withdrawal from users of all Ellipsis Jetpack mobile access points that had ever been sold by Verizon through its own salons, other stores or implemented through programs for equipping schools, as well as through the online services of the operator from April 2017 to March 2021.

It is easy to see that dangerous devices were sold for quite a long time, so a considerable number of households of the operator's subscribers turned out to be equipped with them. And all of them will need to be removed in order to avoid damage and casualties.

Ellipsis Jetpack MHS900LS

It also means that not all devices ever sold are still used by customers. Only a little over a million of them are still active, according to the operator, and about 2.5 million have been sold, so most of the recalled gadgets will most likely not cause harm. This is reassuring, as is the fact that Verizon launched a recall campaign after only 15 confirmed cases.

Reality and prospects of the IT professions market

What professions are the most popular and highly paid?

Review of the smartphone Samsung Galaxy A22s 5G (SM A226B/DSN)

A niche smartphone with 5G support for minimal money - it's not even on the Samsung website, but it's sold in Russia. Compare with Galaxy A22 - is it worth the money?

Kia Picanto test. The last of the city cars

Somehow imperceptibly, almost all compact city cars left Russia, which replaced compact class sedans and liftbacks like Hyundai Solaris and Skoda Rapid. There are always two real city cars left on our market, this is the hero of our material Kia Picanto and Chevrolet Spark, along with its counterpart under the Ravon brand.

TCL TW30 MoveAudio S600 TWS headphones review

Any decent smartphone manufacturer is bound to offer their own TWS headset with them. So TCL introduced in December on the Russian market not only a flagship smartphone, but also a flagship headset. Let's see what happened ...

What to do for owners of a flammable hotspot

In principle, this algorithm never changes and is valid for any device with a lithium battery that is suspected of being a fire hazard. First you need not to panic, but to make sure that it is your device that falls under the definition of dangerous. In the case of the Ellipsis Jetpack, we are talking only about the MHS900L, MHS900LS and MHS900LPP models. Other Verizon mobile hotspots are considered secure for now. Owners of dangerous ones should immediately turn them off, as well as turn off external power sources. The operator advises doing this with extra care, but you probably won't need rubber gloves and a mop.

The next step is to visit the appropriate operator page, where you can verify by the IMEI number of the device which exchange or refund program you are eligible for. Also in this particular case, it should be understood that we are talking only about those cases when you personally bought the device, but if it was given to you for work or study, then the problem of return and exchange is the problem of the organization that provided this access point. It makes no sense to contact the operator directly bypassing them.

Orbic Speed

Verizon has already announced that all problematic Jetpack APs will be traded free of charge (directly by the carrier or through other organizations) for Orbic Speed ​​devices. In this regard, Verizon representatives have chosen the path that is as simple as possible for the user, so that in this respect the reputational losses for them are minimal.

What to do for those who cannot immediately stop using the device

Since we are talking about a means of communication, not everyone can immediately stop using it after reading the information about the danger of the device. You can continue to use the Jetpack for a short time, but immediately install two firmware updates promptly released by the operator. Not all companies can promptly offer an update, so Verizon is doing a great job in this regard, if, of course, these updates really minimize the likelihood of a fire. There are also additional instructions for use. In this case, there is also one, the mobile access point must be left connected all the time during use.

If the Jetpack is not required to be used continuously, then it should be disconnected from the network during downtime and moved to a safe place. Given the characteristics of lithium batteries, it is better to consider a fireproof safe as such (do not forget to take out securities, jewelry, weapons and ammunition from it) or a shallow grave (where, in principle, such devices should be, if you are not worried about the state of the environment). But once again, it is better not to use such devices, especially when the situation is exactly the same as with the Ellipsis Jetpack - the operator could not determine the exact cause of the fire.

If you have a question, what kind of software updates were released by the operator, if he could not determine the cause of the fire, then here is the answer. The first is intended only to simplify the search for the IMEI number for the user - it forces it to be displayed on the gadget's external screen. The second is a fairly simple yet effective application that prevents the battery from being charged while the device is running and plugged in.

In general, the reaction of Verizon is close to the reference. It is too early to judge how much this will help in overcoming the blow to the image. If we focus on the story with Samsung, then it is the efficiency in resolving the issue and the readiness to exchange the problem device in the shortest possible time that can save the situation. After all, people really like it when for a second or two the leadership of a huge corporation stops thinking about its commercial benefits, but really starts to care about people.

Fire! We are burning! How Verizon Wireless sets fire to the homes of ordinary Americans

I think no one has forgotten the catastrophic fire safety failure of the Samsung Galaxy Note 7 smartphones. The company has had a lot of bad days figuring out what's going on and why. And now a completely similar story is happening with the American operator Verizon Wireless. Against the background of the pandemic and lockdown, people began to stay at home more and use the Internet more actively, which led to an increase in the load on such a simple and understandable device as a mobile hotspot. And some of them turned out to be too weak a link to cope with such a burden of responsibility. And, like the samurai of the past, they decided to commit suicide.

True, unlike the samurai, who committed suicide after failing their master, these devices also decided to put their masters in mortal danger as well. As a result, Verizon is talking about at least 15 cases where its mobile hotspots have caused "inconvenience" to their owners. "Inconveniences" include six fires that damaged beds or floors, and two cases of "minor burns" at users. The recall campaign included 2.5 million devices, of which more than a million remain in active use.

There is nothing surprising in the fact that there was a fair amount of noise, and the operator, without thinking twice, announced the withdrawal from users of all Ellipsis Jetpack mobile access points that had ever been sold by Verizon through its own salons, other stores or implemented through programs on equipping schools, as well as through the online services of the operator from April 2017 to March 2021.

It is easy to see that dangerous devices were sold for quite a long time, so a considerable number of households of the operator's subscribers turned out to be equipped with them. And all of them will need to be removed in order to avoid damage and casualties.

Ellipsis Jetpack MHS900LS

It also means that not all devices ever sold are still used by customers. Only a little over a million of them are still active, according to the operator, and about 2.5 million have been sold, so most of the recalled gadgets will most likely not cause harm. This is reassuring, as is the fact that Verizon launched a recall campaign after only 15 confirmed cases.

Reality and prospects of the IT professions market

What professions are the most popular and highly paid?

Review of the smartphone Samsung Galaxy A22s 5G (SM A226B/DSN)

A niche smartphone with 5G support for minimal money - it's not even on the Samsung website, but it's sold in Russia. Compare with Galaxy A22 - is it worth the money?

Kia Picanto test. The last of the city cars

Somehow imperceptibly, almost all compact city cars left Russia, which replaced compact class sedans and liftbacks like Hyundai Solaris and Skoda Rapid. There are always two real city cars left on our market, this is the hero of our material Kia Picanto and Chevrolet Spark, along with its counterpart under the Ravon brand.

TCL TW30 MoveAudio S600 TWS headphones review

Any decent smartphone manufacturer is bound to offer their own TWS headset with them. So TCL introduced in December on the Russian market not only a flagship smartphone, but also a flagship headset. Let's see what happened ...

What to do for owners of a flammable hotspot

In principle, this algorithm never changes and is valid for any device with a lithium battery that is suspected of being a fire hazard. First you need not to panic, but to make sure that it is your device that falls under the definition of dangerous. In the case of the Ellipsis Jetpack, we are talking only about the MHS900L, MHS900LS and MHS900LPP models. Other Verizon mobile hotspots are considered secure for now. Owners of dangerous ones should immediately turn them off, as well as turn off external power sources. The operator advises doing this with extra care, but you probably won't need rubber gloves and a mop.

The next step is to visit the appropriate operator page, where you can verify by the IMEI number of the device which exchange or refund program you are eligible for. Also in this particular case, it should be understood that we are talking only about those cases when you personally bought the device, but if it was given to you for work or study, then the problem of return and exchange is the problem of the organization that provided this access point. It makes no sense to contact the operator directly bypassing them.

Orbic Speed

Verizon has already announced that all problematic Jetpack APs will be traded free of charge (directly by the carrier or through other organizations) for Orbic Speed ​​devices. In this regard, Verizon representatives have chosen the path that is as simple as possible for the user, so that in this respect the reputational losses for them are minimal.

What to do for those who cannot immediately stop using the device

Since we are talking about a means of communication, not everyone can immediately stop using it after reading the information about the danger of the device. You can continue to use the Jetpack for a short time, but immediately install two firmware updates promptly released by the operator. Not all companies can promptly offer an update, so Verizon is doing a great job in this regard, if, of course, these updates really minimize the likelihood of a fire. There are also additional instructions for use. In this case, there is also one, the mobile access point must be left connected all the time during use.

If the Jetpack is not required to be used continuously, then it should be disconnected from the network during downtime and moved to a safe place. Given the characteristics of lithium batteries, it is better to consider a fireproof safe as such (do not forget to take out securities, jewelry, weapons and ammunition from it) or a shallow grave (where, in principle, such devices should be, if you are not worried about the state of the environment). But once again, it is better not to use such devices, especially when the situation is exactly the same as with the Ellipsis Jetpack - the operator could not determine the exact cause of the fire.

If you have a question, what kind of software updates were released by the operator, if he could not determine the cause of the fire, then here is the answer. The first is intended only to simplify the search for the IMEI number for the user - it forces it to be displayed on the gadget's external screen. The second is a fairly simple yet effective application that prevents the battery from being charged while the device is running and plugged in.

True, unlike the samurai, who committed suicide after failing their master, these devices also decided to put their masters in mortal danger as well. As a result, Verizon is talking about at least 15 cases where its mobile hotspots have caused "inconvenience" to their owners. The "inconveniences" include six fires in which beds or floors were damaged, as well as two cases of "minor burns" to users. The recall campaign included 2.5 million devices, of which more than a million remain in active use.

True, unlike the samurai, who committed suicide after they failed their master, these devices at the same time decided to put their masters in mortal danger. As a result, Verizon is talking about at least 15 cases where its mobile hotspots have caused "inconvenience" to their owners. The "inconveniences" include six fires, in which beds or floors were damaged, as well as two cases of “minor burns” on users. The recall campaign included 2.5 million devices, of which more than a million remain in active use.

There is nothing surprising in the fact that there was a fair amount of noise, and the operator, without thinking twice, announced the withdrawal from users of all Ellipsis Jetpack mobile access points that had ever been sold by Verizon through its own salons, other stores or implemented through programs for equipping schools, as well as through the online services of the operator from April 2017 to March 2021.

It is easy to see that dangerous devices were sold for quite a long time, so a considerable number of households of the operator's subscribers turned out to be equipped with them. And all of them will need to be removed in order to avoid damage and casualties.

Ellipsis Jetpack MHS900LS

It also means that not all devices ever sold are still used by customers. Only a little over a million of them are still active, according to the operator, and about 2.5 million have been sold, so most of the recalled gadgets will most likely not cause harm. This is reassuring, as is the fact that Verizon launched a recall campaign after only 15 confirmed cases.

Reality and prospects of the IT professions market

What professions are the most popular and highly paid?

Review of the smartphone Samsung Galaxy A22s 5G (SM A226B/DSN)

A niche smartphone with 5G support for minimal money - it's not even on the Samsung website, but it's sold in Russia. Compare with Galaxy A22 - is it worth the money?

Kia Picanto test. The last of the city cars

Somehow imperceptibly, almost all compact city cars left Russia, which replaced compact class sedans and liftbacks like Hyundai Solaris and Skoda Rapid. There are always two real city cars left on our market, this is the hero of our material Kia Picanto and Chevrolet Spark, along with its counterpart under the Ravon brand.

TCL TW30 MoveAudio S600 TWS headphones review

Any decent smartphone manufacturer is bound to offer their own TWS headset with them. So TCL introduced in December on the Russian market not only a flagship smartphone, but also a flagship headset. Let's see what happened ...

What to do for owners of a flammable hotspot

In principle, this algorithm never changes and is valid for any device with a lithium battery that is suspected of being a fire hazard. First you need not to panic, but to make sure that it is your device that falls under the definition of dangerous. In the case of the Ellipsis Jetpack, we are talking only about the MHS900L, MHS900LS and MHS900LPP models. Other Verizon mobile hotspots are considered secure for now. Owners of dangerous ones should immediately turn them off, as well as turn off external power sources. The operator advises doing this with extra care, but you probably won't need rubber gloves and a mop.

The next step is to visit the appropriate operator page, where you can verify by the IMEI number of the device which exchange or refund program you are eligible for. Also in this particular case, it should be understood that we are talking only about those cases when you personally bought the device, but if it was given to you for work or study, then the problem of return and exchange is the problem of the organization that provided this access point. It makes no sense to contact the operator directly bypassing them.

Orbic Speed

Verizon has already announced that all problematic Jetpack APs will be traded free of charge (directly by the carrier or through other organizations) for Orbic Speed ​​devices. In this regard, Verizon representatives have chosen the path that is as simple as possible for the user, so that in this respect the reputational losses for them are minimal.

What to do for those who cannot immediately stop using the device

Since we are talking about a means of communication, not everyone can immediately stop using it after reading the information about the danger of the device. You can continue to use the Jetpack for a short time, but immediately install two firmware updates promptly released by the operator. Not all companies can promptly offer an update, so Verizon is doing a great job in this regard, if, of course, these updates really minimize the likelihood of a fire. There are also additional instructions for use. In this case, there is also one, the mobile access point must be left connected all the time during use.

If the Jetpack is not required to be used continuously, then it should be disconnected from the network during downtime and moved to a safe place. Given the characteristics of lithium batteries, it is better to consider a fireproof safe as such (do not forget to take out securities, jewelry, weapons and ammunition from it) or a shallow grave (where, in principle, such devices should be, if you are not worried about the state of the environment). But once again, it is better not to use such devices, especially when the situation is exactly the same as with the Ellipsis Jetpack - the operator could not determine the exact cause of the fire.

If you have a question, what kind of software updates were released by the operator, if he could not determine the cause of the fire, then here is the answer. The first is intended only to simplify the search for the IMEI number for the user - it forces it to be displayed on the gadget's external screen. The second is a fairly simple yet effective application that prevents the battery from being charged while the device is running and plugged in.

In general, the reaction of Verizon is close to the reference. It is too early to judge how much this will help in overcoming the blow to the image. If we focus on the story with Samsung, then it is the efficiency in resolving the issue and the readiness to exchange the problem device in the shortest possible time that can save the situation. After all, people really like it when for a second or two the leadership of a huge corporation stops thinking about its commercial benefits, but really starts to care about people.