“On January 23, the Civic Chamber opens a hotline dedicated to assessing the quality of services of mobile operators in Russia. Do you have complaints about the actions or inaction of the mobile operator's managers? Is money inexplicably missing from your account? Do you think that in roaming the funds for telephone communication were debited in circumvention of the rules previously announced by the company? Do you have any other complaints or suggestions on how to make the work of cellular operators better? — call 8-800-700-8-800 (daily from 09:00 to 19:00 Moscow time). The call is free from any region of Russia.

All signals received by the Civic Chamber will be brought to the attention of the management of mobile operator companies, the Ministry of Telecom and Mass Communications, and, if necessary, will be sent to law enforcement agencies.

The organizers report that, based on the results of the hotline, it is planned to publish statistics on calls to the OP and identify those operators that cause the most questions and complaints from subscribers."

To be honest, I vaguely imagine the process of analyzing and systematizing the complaints of dissatisfied subscribers. In about 70% of letters received from readers, I have a general idea of ​​the origin of the problem without further clarification, in 30% I know. I mean, I guess with a high degree of probability. But these are letters in which people deliberately try to express thoughts coherently. With a telephone survey is more difficult. Most likely, general statistics of complaints by main categories for each operator will be collected, on the basis of which conclusions will be drawn. The real purpose of this event is unknown to me, but you can assume anything. Starting from the “soft” PR of a certain operator and ending with the fact that almost any future bill or decision in the field of telecom can be backed up with a strong argument “the people demand!”. Let's not fantasize. In any case, there is an obvious benefit, and a double one: care for citizens has been demonstrated, and citizens will appreciate it; offended and upset get the opportunity to pour out their discontent and cry. As they say, "Welcome to complain!".

MNP: marginal notes

Discussion of the procedures and progress of the "abolition of mobile slavery" revealed several features that need to be taken into account. In addition, in the heap of information presented to readers, some facts were forgotten, and those that seemed obvious were not at all obvious.

Money. Those that were on the balance of the ported number. When discussing additions to the Law on Communications about three months ago, I wrote that the subscriber himself must take them from his former operator. It can be said that I wrote in passing. And it was necessary to repeat the day before, to highlight in a separate paragraph and in bold. It turns out that many people firmly believe that the amount remaining on the balance sheet will be transferred along with the number. And they are surprised not to find this money on their new personal account. Unfortunately, you need to take the money yourself, the easiest way to do this is by transferring it to another personal account (number) of the previous operator.

Pseudo money and services. Not all money on the balance sheet is money in the usual sense of the word. Often, rubles are virtual and cannot be returned or cashed out. In offers and descriptions of tariffs / services, such virtual rubles are described with intricate formulations such as “the operator's obligation to provide services in an amount equivalent to the amount indicated in the personal account”. In simple terms, this money can only be spent on calls, SMS and other services. Such virtual money includes starting balances, the amount of mandatory monthly account replenishment (if the tariff provides for it), bonus accruals for payments and other rewards. By the way, the rubles transferred to another number also lose their monetary essence, turning into a “commitment”. I'm not saying that none of this will be returned to you, but they legally have the right not to return it, you should keep this in mind.

Services and rates. Paradoxically, the remaining unused services are also not transferred along with the number. For example, during the transition, I had 300-400 megabytes of traffic from the once honestly bought "Gigabyte on the Road", these megabytes remained with the previous operator, alas. Some users mistakenly believe that after switching to another operator they will continue to be served at their previous tariff. Another “alas”, the tariff is not transferred, only the phone number.

Direct (city) number. When switching to another operator, it “gets rid of”, and you lose it, only the federal one is transferred. Yes, you lose completely and irrevocably. No, you cannot redirect incoming calls to your number in the network of another operator. No, you can't pay extra either. Yes, incoming calls to it will not reach you in any case. Or they will fall, but not to you. And no one will even put a special answering machine to your former city number. However, most of the transitioners will not be upset at all by the loss of an expensive city backup, which operators categorically refused to “untie” before the “MNP era”.

Now about the procedures. Check with your new operator right away how to replenish the balance, there are almost no universal recipes. Your money will most likely be accepted in the operator’s branded salon, although this is far from the most convenient way. Some banks allow you to pay, while others do not. Some payment systems already know how to work with ported numbers, others have not yet set up the entire network of their terminals, others have not even connected to the database or an already connected intermediary. Moreover, all this is changing rapidly, and everywhere there are subtleties. For example, a couple of days ago, a number transferred to Beeline could be paid with a credit card from the Personal Account, but it could not be done from the window on the main page of the site. I don’t know how it is now, and I readily admit that it is already possible.

Recent events indicate that the transfer may take a significant amount of time. For example, a day or even two or three days after the promised transfer date. In the old network, the number will no longer work, and in the new one it will not work yet. And even after the transfer has been completed (outgoing communication has started working), incoming calls from other networks may still not go much longer than the 6 hours allotted by law. It is possible and necessary to complain and “pull” the operator, but it is better to take into account the possibility of such a long pause in advance, even at the stage of planning the transfer date.

LTE for iPhone

So the 4G holiday has come for owners of the "fifth" iPhones with MTS and MegaFon sim cards, Apple has allowed the use of their smartphones in LTE networks of these operators. Until now, only Beeline subscribers have used this privilege. The official version of this approach is the manufacturer's concern for its own image and the need to first make sure that a particular LTE network meets Apple's requirements. So that the user does not have negative emotions that can be addressed to the device. In particular, we are talking about the correct operation of the CSFB, which works out the automatic transfer of the smartphone to 3G / 2G to receive an incoming call. We will not discuss the legitimacy and ethics of such a statement of the question, there are already enough discussions on specialized forums. We can’t change anything anyway, and now it’s irrelevant.

The news pleased everyone, not just the happy owners of "apple" smartphones. They write that since the beginning of sales in Russia, more than a quarter of a million fifth iPhones have been sold (Eldar will correct me if I'm wrong), and almost every iPhone uses the Internet quite actively. LTE networks are already working, and there are still relatively few devices with support for this technology in the hands of users. Therefore, the transition of a significant number of devices for service to the LTE network is an unconditional benefit for everyone. iPhone users will get fast and stable LTE Internet, operators will have a slightly better distribution >Apartment for Rent load, and for subscribers with devices without LTE support, 3G and 2G will work a little better.

A few remarks "on topic" may come in handy.

Different device modifications come with different LTE operating bands and are designed to work in different countries. There will be no problems with smartphones bought in Russian stores, but with the “gray” ones brought in, it can be a shame. Devices of the 1530, 1457 series (European version) support Band 7 (LTE in the 2600 MHz band) and will work with all operators. The 1533 series (American version) of those available in Russia only supports Band 20 (LTE in the 800 MHz band), but in this range, a narrow 5 MHz wide strip cleared from the military is still used for LTE only in Beeline and only in the Moscow region. It will work, but I would not count on good speed.

To work in MegaFon's LTE network, you need a USIM SIM card labeled 4G. In MTS, such SIM cards have been used for several years, so in 99.9% of cases you will not have to change the SIM card. Exceptions are isolated episodes when subscribers cut old SIM cards to nanoSIM dimensions on their own, but there are really few of them. As far as I understand, this had to be done with SIM cards issued “for someone else's uncle”, which could not be legally replaced by nanoSIM.

Update the operator settings should be downloaded “over the air” to the smartphone, after which the LTE mode appears and the device should find the network itself. Of course, if it is available in a particular place. It should be noted that even an iPad operating in the LTE network does not guarantee the operation of an iPhone lying next to it in the same network. This is normal, a similar effect is observed with tablets in 3G / 2G networks: the tablet will hold on to a faster network to the last, and the smartphone will “jump” off it earlier, as it must first of all provide reliable voice communication.

In the MTS network, 4G access should work automatically, the line "4G access" will appear in the Internet Assistant in the list of connected services. If suddenly something does not work, you can manually connect using the free USSD command *424#. They also write that after two or three months of non-use of the LTE network, this service may turn itself off.

Please note that once the new carrier settings are loaded and the LTE toggle appears, you will no longer be able to force your iPhone into EDGE-only mode. Instead of choosing between 2G and 3G/2G, you will have the choice between LTE and 3G/2G with 3G prioritized. Which, of course, will lead to more intensive battery consumption in LTE or 3G networks.

I don't know much about iPhones, it didn't work out for me. At first, I did not like the inconvenience, the lack of some of the usual functions and limitations, but by the time the fix was already used to Android. Maybe I'll think about it after the release of the sixth version with a large screen. So those who have already uploaded new operator settings and are now dissatisfied with the result, I can only send them to the w3bsit3-dns.com forum, where this issue was discussed the other day. All actions, as you understand, at your own peril and risk. Quote:

“For those who are interested, returning the 3G switch is easy. Flashing to a clean firmware (it doesn’t matter, 7.0.4 or 7.1. Personally, I restored 7.1). At the moment when the phone lost the iTunes and it says "Recovery completed", disconnect it from the computer. Next, set it up as you need (if everything is done correctly, then after the greeting, the phone will select the language), restore from iCloud. And, accordingly, refuse the operator's settings.

Troubleshooting

In the past, "Vinaigrete" commemorated the Beeline initiative to organize a paid access line to the Contact Center. As I was rightly pointed out, the price is 29 rubles. with VAT is the full price of a call of any duration, not every minute of the call. I confess, I didn’t even suggest a scheme, although the wording suggested just such an interpretation. My fault, but I’ll note in brackets: in current descriptions and news, unpleasant features are carefully masked with streamlined phrases, the brain is already automatically looking for a catch and assumes the worst possible scenario.

About OPRF, MNP and LTE

The Civic Chamber of the Russian Federation came up with the project “Complain against the operator”, Apple opened its smartphones to work in the LTE networks of MTS and MegaFon operators. The topic of number portability is becoming popular, and unexpected questions appear.

It can be considered a continuation of Vinaigrette, posted last week, since there are several themes. And a couple more clarifications to the previously published, a kind of "correction.

OPRF: tell us about your troubles and sorrows

OPRF stands for "Public Chamber of the Russian Federation", and this organization, as you might guess from the name, is actively engaged in all kinds of interactions with society. With the subsequent preparation of reports and analytical reports, holding "round tables" and other most useful events. One of the specializations is the collection of telephone calls from citizens, the analysis and systematization of the information received. This time, the OPRF decided to find out the opinion of citizens about the quality of mobile services throughout Russia. The project can be found on the website of the "Public Chamber", key quotes from the description:

“On January 23, the Civic Chamber opens a hotline dedicated to assessing the quality of services of mobile operators in Russia. Do you have complaints about the actions or inaction of the mobile operator's managers? Is money inexplicably missing from your account? Do you think that in roaming the funds for telephone communication were debited in circumvention of the rules previously announced by the company? Do you have any other complaints or suggestions on how to make the work of cellular operators better? — call 8-800-700-8-800 (daily from 09:00 to 19:00 Moscow time). The call is free from any region of Russia.

All signals received by the Civic Chamber will be brought to the attention of the management of mobile operator companies, the Ministry of Telecom and Mass Communications, and, if necessary, will be sent to law enforcement agencies.

The organizers report that, based on the results of the hotline, it is planned to publish statistics on calls to the OP and identify those operators that cause the most questions and complaints from subscribers."

To be honest, I vaguely imagine the process of analyzing and systematizing the complaints of dissatisfied subscribers. In about 70% of letters received from readers, I have a general idea of ​​the origin of the problem without further clarification, in 30% I know. I mean, I guess with a high degree of probability. But these are letters in which people deliberately try to express thoughts coherently. With a telephone survey is more difficult. Most likely, general statistics of complaints by main categories for each operator will be collected, on the basis of which conclusions will be drawn. The real purpose of this event is unknown to me, but you can assume anything. Starting from the “soft” PR of a certain operator and ending with the fact that almost any future bill or decision in the field of telecom can be backed up with a strong argument “the people demand!”. Let's not fantasize. In any case, there is an obvious benefit, and a double one: care for citizens has been demonstrated, and citizens will appreciate it; offended and upset get the opportunity to pour out their discontent and cry. As they say, "Welcome to complain!".

MNP: marginal notes

Discussion of the procedures and progress of the "abolition of mobile slavery" revealed several features that need to be taken into account. In addition, in the heap of information presented to readers, some facts were forgotten, and those that seemed obvious were not at all obvious.

Money. Those that were on the balance of the ported number. When discussing additions to the Law on Communications about three months ago, I wrote that the subscriber himself must take them from his former operator. It can be said that I wrote in passing. And it was necessary to repeat the day before, to highlight in a separate paragraph and in bold. It turns out that many people firmly believe that the amount remaining on the balance sheet will be transferred along with the number. And they are surprised not to find this money on their new personal account. Unfortunately, you need to take the money yourself, the easiest way to do this is by transferring it to another personal account (number) of the previous operator.

Pseudo money and services. Not all money on the balance sheet is money in the usual sense of the word. Often, rubles are virtual and cannot be returned or cashed out. In offers and descriptions of tariffs / services, such virtual rubles are described with intricate formulations such as “the operator's obligation to provide services in an amount equivalent to the amount indicated in the personal account”. In simple terms, this money can only be spent on calls, SMS and other services. Such virtual money includes starting balances, the amount of mandatory monthly account replenishment (if the tariff provides for it), bonus accruals for payments and other rewards. By the way, the rubles transferred to another number also lose their monetary essence, turning into a “commitment”. I'm not saying that none of this will be returned to you, but they legally have the right not to return it, you should keep this in mind.

Services and rates. Paradoxically, the remaining unused services are also not transferred along with the number. For example, during the transition, I had 300-400 megabytes of traffic from the once honestly bought "Gigabyte on the Road", these megabytes remained with the previous operator, alas. Some users mistakenly believe that after switching to another operator they will continue to be served at their previous tariff. Another "alas", the tariff is not transferred, only the phone number.

Direct (city) number. When switching to another operator, it “gets rid of”, and you lose it, only the federal one is transferred. Yes, you lose completely and irrevocably. No, you cannot redirect incoming calls to your number in the network of another operator. No, you can't pay extra either. Yes, incoming calls to it will not reach you in any case. Or they will fall, but not to you. And no one will even put a special answering machine to your former city number. However, most of the transitioners will not be upset at all by the loss of an expensive city backup, which operators categorically refused to “untie” before the “MNP era”.

Now about the procedures. Check with your new operator right away how to replenish the balance, there are almost no universal recipes. Your money will most likely be accepted in the operator’s branded salon, although this is far from the most convenient way. Some banks allow you to pay, while others do not. Some payment systems already know how to work with ported numbers, others have not yet set up the entire network of their terminals, others have not even connected to the database or an already connected intermediary. Moreover, all this is changing rapidly, and everywhere there are subtleties. For example, a couple of days ago, a number transferred to Beeline could be paid with a credit card from the Personal Account, but it could not be done from the window on the main page of the site. I don’t know how it is now, and I readily admit that it is already possible.

Recent events indicate that the transfer may take a significant amount of time. For example, a day or even two or three days after the promised transfer date. In the old network, the number will no longer work, and in the new one it will not work yet. And even after the transfer has been completed (outgoing communication has started working), incoming calls from other networks may still not go much longer than the 6 hours allotted by law. It is possible and necessary to complain and “pull” the operator, but it is better to take into account the possibility of such a long pause in advance, even at the stage of planning the transfer date.

LTE for iPhone

So the 4G holiday has come for owners of the "fifth" iPhones with MTS and MegaFon sim cards, Apple has allowed the use of their smartphones in LTE networks of these operators. Until now, only Beeline subscribers have used this privilege. The official version of this approach is the manufacturer's concern for its own image and the need to first make sure that a particular LTE network meets Apple's requirements. So that the user does not have negative emotions that can be addressed to the device. In particular, we are talking about the correct operation of the CSFB, which works out the automatic transfer of the smartphone to 3G / 2G to receive an incoming call. We will not discuss the legitimacy and ethics of such a statement of the question, there are already enough discussions on specialized forums. We can’t change anything anyway, and now it’s irrelevant.

The news pleased everyone, not just the happy owners of "apple" smartphones. They write that since the beginning of sales in Russia, more than a quarter of a million fifth iPhones have been sold (Eldar will correct me if I'm wrong), and almost every iPhone uses the Internet quite actively. LTE networks are already working, and there are still relatively few devices with support for this technology in the hands of users. Therefore, the transition of a significant number of devices for service to the LTE network is an unconditional benefit for everyone. iPhone users will get fast and stable LTE Internet, operators will have a slightly better distribution >Apartment for Rent load, and for subscribers with devices without LTE support, 3G and 2G will work a little better.

A few remarks "on topic" may come in handy.

Different device modifications come with different LTE operating bands and are designed to work in different countries. There will be no problems with smartphones bought in Russian stores, but with the “gray” ones brought in, it can be a shame. Devices of the 1530, 1457 series (European version) support Band 7 (LTE in the 2600 MHz band) and will work with all operators. The 1533 series (American version) of those available in Russia only supports Band 20 (LTE in the 800 MHz band), but in this range, a narrow 5 MHz wide strip cleared from the military is still used for LTE only in Beeline and only in the Moscow region. It will work, but I would not count on good speed.

To work in MegaFon's LTE network, you need a USIM SIM card labeled 4G. In MTS, such SIM cards have been used for several years, so in 99.9% of cases you will not have to change the SIM card. Exceptions are isolated episodes when subscribers cut old SIM cards to nanoSIM dimensions on their own, but there are really few of them. As far as I understand, this had to be done with SIM cards issued “for someone else's uncle”, which could not be legally replaced by nanoSIM.

Update the operator settings should be downloaded “over the air” to the smartphone, after which the LTE mode appears and the device should find the network itself. Of course, if it is available in a particular place. It should be noted that even an iPad operating in the LTE network does not guarantee the operation of an iPhone lying next to it in the same network. This is normal, a similar effect is observed with tablets in 3G / 2G networks: the tablet will hold on to a faster network to the last, and the smartphone will “jump” off it earlier, as it must first of all provide reliable voice communication.

In the MTS network, 4G access should work automatically, the line "4G access" will appear in the Internet Assistant in the list of connected services. If suddenly something does not work, you can manually connect using the free USSD command *424#. They also write that after two or three months of non-use of the LTE network, this service may turn itself off.

Please note that once the new carrier settings are loaded and the LTE toggle appears, you will no longer be able to force your iPhone into EDGE-only mode. Instead of choosing between 2G and 3G/2G, you will have the choice between LTE and 3G/2G with 3G prioritized. Which, of course, will lead to more intensive battery consumption in LTE or 3G networks.

I don't know much about iPhones, it didn't work out for me. At first, I did not like the inconvenience, the lack of some of the usual functions and limitations, but by the time the fix was already used to Android. Maybe I'll think about it after the release of the sixth version with a large screen. So those who have already uploaded new operator settings and are now dissatisfied with the result, I can only send them to the w3bsit3-dns.com forum, where this issue was discussed the other day. All actions, as you understand, at your own peril and risk. Quote:

“For those who are interested, returning the 3G switch is easy. Flashing to a clean firmware (it doesn’t matter, 7.0.4 or 7.1. Personally, I restored 7.1). At the moment when the phone lost the iTunes and it says "Recovery completed", disconnect it from the computer. Next, set it up as you need (if everything is done correctly, then after the greeting, the phone will select the language), restore from iCloud. And, accordingly, refuse the operator's settings.

Troubleshooting

In the past, "Vinaigrete" commemorated the Beeline initiative to organize a paid access line to the Contact Center. As I was rightly pointed out, the price is 29 rubles. with VAT is the full price of a call of any duration, not every minute of the call. I confess, I didn’t even suggest a scheme, although the wording suggested just such an interpretation. My fault, but I’ll note in brackets: in current descriptions and news, unpleasant features are carefully masked with streamlined phrases, the brain is already automatically looking for a catch and assumes the worst possible scenario.

About OPRF, MNP and LTE

The Civic Chamber of the Russian Federation came up with the project “Complain against the operator”, Apple opened its smartphones to work in the LTE networks of MTS and MegaFon operators. The topic of number portability is becoming popular, and unexpected questions appear.

It can be considered a continuation of Vinaigrette, posted last week, since there are several themes. And a couple more clarifications to the previously published, a kind of "correction.

OPRF: tell us about your troubles and sorrows

OPRF stands for "Public Chamber of the Russian Federation", and this organization, as you might guess from the name, is actively engaged in all kinds of interactions with society. With the subsequent preparation of reports and analytical reports, holding "round tables" and other most useful events. One of the specializations is the collection of telephone calls from citizens, the analysis and systematization of the information received. This time, the OPRF decided to find out the opinion of citizens about the quality of mobile services throughout Russia. The project can be found on the website of the "Public Chamber", key quotes from the description:

“On January 23, the Civic Chamber opens a hotline dedicated to assessing the quality of services of mobile operators in Russia. Do you have complaints about the actions or inaction of the mobile operator's managers? Is money inexplicably missing from your account? Do you think that in roaming the funds for telephone communication were debited in circumvention of the rules previously announced by the company? Do you have any other complaints or suggestions on how to make the work of cellular operators better? — call 8-800-700-8-800 (daily from 09:00 to 19:00 Moscow time). The call is free from any region of Russia.

All signals received by the Civic Chamber will be brought to the attention of the management of mobile operator companies, the Ministry of Telecom and Mass Communications, and, if necessary, will be sent to law enforcement agencies.

The organizers report that, based on the results of the hotline, it is planned to publish statistics on calls to the OP and identify those operators that cause the most questions and complaints from subscribers."

To be honest, I vaguely imagine the process of analyzing and systematizing the complaints of dissatisfied subscribers. In about 70% of letters received from readers, I have a general idea of ​​the origin of the problem without further clarification, in 30% I know. I mean, I guess with a high degree of probability. But these are letters in which people deliberately try to express thoughts coherently. With a telephone survey is more difficult. Most likely, general statistics of complaints by main categories for each operator will be collected, on the basis of which conclusions will be drawn. The real purpose of this event is unknown to me, but you can assume anything. Starting from the “soft” PR of a certain operator and ending with the fact that almost any future bill or decision in the field of telecom can be backed up with a strong argument “the people demand!”. Let's not fantasize. In any case, there is an obvious benefit, and a double one: care for citizens has been demonstrated, and citizens will appreciate it; offended and upset get the opportunity to pour out their discontent and cry. As they say, "Welcome to complain!".

MNP: marginal notes

The discussion of the procedures and progress of the "abolition of mobile slavery" revealed several features that need to be taken into account. In addition, in the heap of information presented to readers, some facts were forgotten, and those that seemed obvious were not at all obvious.

Money. Those that were on the balance of the ported number. When discussing additions to the Law on Communications about three months ago, I wrote that the subscriber himself must take them from his former operator. It can be said that I wrote in passing. And it was necessary to repeat the day before, highlight it in a separate paragraph and in bold. It turns out that many people firmly believe that the amount remaining on the balance sheet will be transferred along with the number. And they are surprised not to find this money in their new personal account. Unfortunately, you need to take the money yourself, the easiest way to do this is by transferring it to another personal account (number) of the previous operator.

Pseudo money and services. Not all money on the balance sheet is money in the usual sense of the word. Often, rubles are virtual and cannot be returned or cashed out. In offers and descriptions of tariffs / services, such virtual rubles are described with intricate formulations such as “the operator's obligation to provide services in an amount equivalent to the amount indicated in the personal account”. In simple terms, this money can only be spent on calls, SMS and other services. Such virtual money includes starting balances, the amount of mandatory monthly account replenishment (if the tariff provides for it), bonus accruals for payments and other rewards. By the way, the rubles transferred to another number also lose their monetary essence, turning into a “commitment”. I'm not saying that none of this will be returned to you, but they legally have the right not to return it, you should keep this in mind.

Now about the procedures. Check with your new operator right away how to replenish the balance, there are almost no universal recipes. Your money will most likely be accepted in the operator’s branded salon, although this is far from the most convenient way. Some banks allow you to pay, while others do not. Some payment systems already know how to work with ported numbers, others have not yet set up the entire network of their terminals, others have not even connected to the database or an already connected intermediary. Moreover, all this is changing rapidly, and everywhere there are subtleties. For example, a couple of days ago, a number transferred to Beeline could be paid with a credit card from the Personal Account, but it could not be done from the window on the main page of the site. I don’t know how it is now, and I readily admit that it is already possible.

Recent events indicate that the transfer may take a significant amount of time. For example, a day or even two or three days after the promised transfer date. In the old network, the number will no longer work, and in the new one it will not work yet. And even after the transfer has been completed (outgoing communication has started working), incoming calls from other networks may still not go much longer than the 6 hours allotted by law. It is possible and necessary to complain and “pull” the operator, but it is better to take into account the possibility of such a long pause in advance, even at the stage of planning the transfer date.

LTE for iPhone

So the 4G holiday has come for owners of the "fifth" iPhones with MTS and MegaFon sim cards, Apple has allowed the use of their smartphones in LTE networks of these operators. Until now, only Beeline subscribers have used this privilege. The official version of this approach is the manufacturer's concern for its own image and the need to first make sure that a particular LTE network meets Apple's requirements. So that the user does not have negative emotions that can be addressed to the device. In particular, we are talking about the correct operation of the CSFB, which works out the automatic transfer of the smartphone to 3G / 2G to receive an incoming call. We will not discuss the legitimacy and ethics of such a statement of the question, there are already enough discussions on specialized forums. We can’t change anything anyway, and now it’s irrelevant.

The news pleased everyone, not just the happy owners of "apple" smartphones. They write that since the beginning of sales in Russia, more than a quarter of a million fifth iPhones have been sold (Eldar will correct me if I'm wrong), and almost every iPhone uses the Internet quite actively. LTE networks are already working, and there are still relatively few devices with support for this technology in the hands of users. Therefore, the transition of a significant number of devices for service to the LTE network is an unconditional benefit for everyone. iPhone users will get fast and stable LTE Internet, operators will have a slightly better distribution >Apartment for Rent load, and for subscribers with devices without LTE support, 3G and 2G will work a little better.

A few remarks "on topic" may come in handy.

Different device modifications come with different LTE operating bands and are designed to work in different countries. There will be no problems with smartphones bought in Russian stores, but with the “gray” ones brought in, it can be a shame. Devices of the 1530, 1457 series (European version) support Band 7 (LTE in the 2600 MHz band) and will work with all operators. The 1533 series (American version) of those available in Russia only supports Band 20 (LTE in the 800 MHz band), but in this range, a narrow 5 MHz wide strip cleared from the military is still used for LTE only in Beeline and only in the Moscow region. It will work, but I would not count on good speed.

To work in MegaFon's LTE network, you need a USIM SIM card labeled 4G. In MTS, such SIM cards have been used for several years, so in 99.9% of cases you will not have to change the SIM card. Exceptions are isolated episodes when subscribers cut old SIM cards to nanoSIM dimensions on their own, but there are really few of them. As far as I understand, this had to be done with SIM cards issued “for someone else's uncle”, which could not be legally replaced by nanoSIM.

Update the operator settings should be downloaded “over the air” to the smartphone, after which the LTE mode appears and the device should find the network itself. Of course, if it is available in a particular place. It should be noted that even an iPad operating in the LTE network does not guarantee the operation of an iPhone lying next to it in the same network. This is normal, a similar effect is observed with tablets in 3G / 2G networks: the tablet will hold on to a faster network to the last, and the smartphone will “jump” off it earlier, as it must first of all provide reliable voice communication.

In the MTS network, 4G access should work automatically, the line "4G access" will appear in the Internet Assistant in the list of connected services. If suddenly something does not work, you can manually connect using the free USSD command *424#. They also write that after two or three months of non-use of the LTE network, this service may turn itself off.

Please note that once the new carrier settings are loaded and the LTE toggle appears, you will no longer be able to force your iPhone into EDGE-only mode. Instead of choosing between 2G and 3G/2G, you will have the choice between LTE and 3G/2G with 3G prioritized. Which, of course, will lead to more intensive battery consumption in LTE or 3G networks.

I don't know much about iPhones, it didn't work out for me. At first, I did not like the inconvenience, the lack of some of the usual functions and limitations, but by the time the fix was already used to Android. Maybe I'll think about it after the release of the sixth version with a large screen. So those who have already uploaded new operator settings and are now dissatisfied with the result, I can only send them to the w3bsit3-dns.com forum, where this issue was discussed the other day. All actions, as you understand, at your own peril and risk. Quote:

“For those who are interested, returning the 3G switch is easy. Flashing to a clean firmware (it doesn’t matter, 7.0.4 or 7.1. Personally, I restored 7.1). At the moment when the phone lost the iTunes and it says "Recovery completed", disconnect it from the computer. Next, set it up as you need (if everything is done correctly, then after the greeting, the phone will select the language), restore from iCloud. And, accordingly, refuse the operator's settings.

Troubleshooting

In the past, "Vinaigrete" commemorated the Beeline initiative to organize a paid access line to the Contact Center. As I was rightly pointed out, the price is 29 rubles. with VAT is the full price of a call of any duration, not every minute of the call. I confess, I didn’t even suggest a scheme, although the wording suggested just such an interpretation. My fault, but I’ll note in brackets: in current descriptions and news, unpleasant features are carefully masked with streamlined phrases, the brain is already automatically looking for a catch and assumes the worst possible scenario.

About OPRF, MNP and LTE

The Civic Chamber of the Russian Federation came up with the project “Complain against the operator”, Apple opened its smartphones to work in the LTE networks of MTS and MegaFon operators. The topic of number portability is becoming popular, and unexpected questions appear.

It can be considered a continuation of Vinaigrette, posted last week, since there are several themes. And a couple more clarifications to the previously published, a kind of "correction.

OPRF: tell us about your troubles and sorrows

OPRF stands for "Public Chamber of the Russian Federation", and this organization, as you might guess from the name, is actively engaged in all kinds of interactions with society. With the subsequent preparation of reports and analytical reports, holding "round tables" and other most useful events. One of the specializations is the collection of telephone calls from citizens, the analysis and systematization of the information received. This time, the OPRF decided to find out the opinion of citizens about the quality of mobile services throughout Russia. The project can be found on the website of the "Public Chamber", key quotes from the description:

“On January 23, the Civic Chamber opens a hotline dedicated to assessing the quality of services of mobile operators in Russia. Do you have complaints about the actions or inaction of the mobile operator's managers? Is money inexplicably missing from your account? Do you think that in roaming the funds for telephone communication were debited in circumvention of the rules previously announced by the company? Do you have any other complaints or suggestions on how to make the work of cellular operators better? — call 8-800-700-8-800 (daily from 09:00 to 19:00 Moscow time). The call is free from any region of Russia.

All signals received by the Civic Chamber will be brought to the attention of the management of mobile operator companies, the Ministry of Telecom and Mass Communications, and, if necessary, will be sent to law enforcement agencies.

The organizers report that, based on the results of the hotline, it is planned to publish statistics on calls to the OP and identify those operators that cause the most questions and complaints from subscribers."

To be honest, I vaguely imagine the process of analyzing and systematizing the complaints of dissatisfied subscribers. In about 70% of letters received from readers, I have a general idea of ​​the origin of the problem without further clarification, in 30% I know. I mean, I guess with a high degree of probability. But these are letters in which people deliberately try to express thoughts coherently. With a telephone survey is more difficult. Most likely, general statistics of complaints by main categories for each operator will be collected, on the basis of which conclusions will be drawn. The real purpose of this event is unknown to me, but you can assume anything. Starting from the “soft” PR of a certain operator and ending with the fact that almost any future bill or decision in the field of telecom can be backed up with a strong argument “the people demand!”. Let's not fantasize. In any case, there is an obvious benefit, and a double one: care for citizens has been demonstrated, and citizens will appreciate it; offended and upset get the opportunity to pour out their discontent and cry. As they say, "Welcome to complain!".

MNP: marginal notes

Discussion of the procedures and progress of the "abolition of mobile slavery" revealed several features that need to be taken into account. In addition, in the heap of information presented to readers, some facts were forgotten, and those that seemed obvious were not at all obvious.

Money. Those that were on the balance of the ported number. When discussing additions to the Law on Communications about three months ago, I wrote that the subscriber himself must take them from his former operator. It can be said that I wrote in passing. And it was necessary to repeat the day before, to highlight in a separate paragraph and in bold. It turns out that many people firmly believe that the amount remaining on the balance sheet will be transferred along with the number. And they are surprised not to find this money on their new personal account. Unfortunately, you need to take the money yourself, the easiest way to do this is by transferring it to another personal account (number) of the previous operator.

Pseudo-money and services. Not all money on the balance sheet is money in the usual sense of the word. Often, rubles are virtual and cannot be returned or cashed out. In offers and descriptions of tariffs / services, such virtual rubles are described with intricate formulations such as “the operator's obligation to provide services in an amount equivalent to the amount indicated in the personal account”. In simple terms, this money can only be spent on calls, SMS and other services. Such virtual money includes starting balances, the amount of mandatory monthly account replenishment (if the tariff provides for it), bonus accruals for payments and other rewards. By the way, the rubles transferred to another number also lose their monetary essence, turning into a “commitment”. I'm not saying that none of this will be returned to you, but they legally have the right not to return it, you should keep this in mind.

Services and tariffs. Paradoxically, the remaining unused services are also not transferred along with the number. For example, during the transition, I had 300-400 megabytes of traffic from the once honestly bought "Gigabyte on the Road", these megabytes remained with the previous operator, alas. Some users mistakenly believe that after switching to another operator they will continue to be served at their previous tariff. Another “alas”, the tariff is not transferred, only the phone number.

Direct (landline) number. When switching to another operator, it “gets rid of”, and you lose it, only the federal one is transferred. Yes, you lose completely and irrevocably. No, you cannot redirect incoming calls to your number in the network of another operator. No, you can't pay extra either. Yes, incoming calls to it will not reach you in any case. Or they will fall, but not to you. And no one will even put a special answering machine to your former city number. However, most of the transitioners will not be upset at all by the loss of an expensive city backup, which operators categorically refused to “untie” before the “MNP era”.

Now about the procedures. Check with your new operator right away how to replenish the balance, there are almost no universal recipes. Your money will most likely be accepted in the operator’s branded salon, although this is far from the most convenient way. Some banks allow you to pay, while others do not. Some payment systems already know how to work with ported numbers, others have not yet set up the entire network of their terminals, others have not even connected to the database or an already connected intermediary. Moreover, all this is changing rapidly, and everywhere there are subtleties. For example, a couple of days ago, a number transferred to Beeline could be paid with a credit card from the Personal Account, but it could not be done from the window on the main page of the site. I don’t know how it is now, and I readily admit that it is already possible.

Recent events indicate that the transfer may take a significant amount of time. For example, a day or even two or three days after the promised transfer date. In the old network, the number will no longer work, and in the new one it will not work yet. And even after the transfer has been completed (outgoing communication has started working), incoming calls from other networks may still not go much longer than the 6 hours allotted by law. It is possible and necessary to complain and “pull” the operator, but it is better to take into account the possibility of such a long pause in advance, even at the stage of planning the transfer date.

LTE for iPhone

So the 4G holiday has come for owners of the "fifth" iPhones with MTS and MegaFon sim cards, Apple has allowed the use of their smartphones in LTE networks of these operators. Until now, only Beeline subscribers have used this privilege. The official version of this approach is the manufacturer's concern for its own image and the need to first make sure that a particular LTE network meets Apple's requirements. So that the user does not have negative emotions that can be addressed to the device. In particular, we are talking about the correct operation of the CSFB, which works out the automatic transfer of the smartphone to 3G / 2G to receive an incoming call. We will not discuss the legitimacy and ethics of such a statement of the question, there are already enough discussions on specialized forums. We can’t change anything anyway, and now it’s irrelevant.

The news pleased everyone, not just the happy owners of "apple" smartphones. They write that since the beginning of sales in Russia, more than a quarter of a million fifth iPhones have been sold (Eldar will correct me if I'm wrong), and almost every iPhone uses the Internet quite actively. LTE networks are already working, and there are still relatively few devices with support for this technology in the hands of users. Therefore, the transition of a significant number of devices for service to the LTE network is an unconditional benefit for everyone. iPhone users will receive fast and stable LTE Internet, operators will have a slightly better load distribution for Apartment for Rent, and 3G and 2G will work slightly better for subscribers with devices without LTE support.

The news pleased everyone, not just the happy owners of "apple" smartphones. They write that since the beginning of sales in Russia, more than a quarter of a million fifth iPhones have been sold (Eldar will correct me if I'm wrong), and almost every iPhone uses the Internet quite actively. LTE networks are already working, and there are still relatively few devices with support for this technology in the hands of users. Therefore, the transition of a significant number of devices for service to the LTE network is an unconditional benefit for everyone. iPhone users will get fast and stable LTE Internet, operators will have a slightly better distribution Apartment for Rent Apartment for Rent load, and for subscribers with devices without LTE support, 3G and 2G will work a little better.

A few notes "on the subject" may come in handy.

Different device modifications come with different LTE operating bands and are designed to work in different countries. There will be no problems with smartphones bought in Russian stores, but with the “gray” ones brought in, it can be a shame. Devices of the 1530, 1457 series (European version) support Band 7 (LTE in the 2600 MHz band) and will work with all operators. The 1533 series (American version) of those available in Russia only supports Band 20 (LTE in the 800 MHz band), but in this range, a narrow 5 MHz wide strip cleared from the military is still used for LTE only in Beeline and only in the Moscow region. It will work, but I would not count on good speed.

To work in MegaFon's LTE network, you need a USIM SIM card labeled 4G. In MTS, such SIM cards have been used for several years, so in 99.9% of cases you will not have to change the SIM card. Exceptions are isolated episodes when subscribers cut old SIM cards to nanoSIM dimensions on their own, but there are really few of them. As far as I understand, this had to be done with SIM cards issued “for someone else's uncle”, which could not be legally replaced by nanoSIM.

Update the operator settings should be downloaded “over the air” to the smartphone, after which the LTE mode appears and the device should find the network itself. Of course, if it is available in a particular place. It should be noted that even an iPad operating in the LTE network does not guarantee the operation of an iPhone lying next to it in the same network. This is normal, a similar effect is observed with tablets in 3G / 2G networks: the tablet will hold on to a faster network to the last, and the smartphone will “jump” off it earlier, as it must first of all provide reliable voice communication.

In the MTS network, 4G access should work automatically, the line "4G access" will appear in the Internet Assistant in the list of connected services. If suddenly something does not work, you can manually connect using the free USSD command *424#. They also write that after two or three months of non-use of the LTE network, this service may turn itself off.

Please note that once the new carrier settings are loaded and the LTE toggle appears, you will no longer be able to force your iPhone into EDGE-only mode. Instead of choosing between 2G and 3G/2G, you will have the choice between LTE and 3G/2G with 3G taking precedence. Which, of course, will lead to more intensive battery consumption in LTE or 3G networks.

I don't know much about iPhones, it didn't work out for me. At first, I did not like the inconvenience, the lack of some of the usual functions and limitations, but by the time the fix was already used to Android. Maybe I'll think about it after the release of the sixth version with a large screen. So those who have already uploaded new operator settings and are now dissatisfied with the result, I can only send them to the w3bsit3-dns.com forum, where this issue was discussed the other day. All actions, as you understand, at your own peril and risk. Quote:

“For those who are interested, returning the 3G switch is easy. Flashing to a clean firmware (it doesn’t matter, 7.0.4 or 7.1. Personally, I restored 7.1). At the moment when the iTunes phone is lost and it says "Restoration completed", disconnect from the computer. Next, set it up as you need (if everything is done correctly, then after the greeting, the phone will select the language), restore from iCloud. And, accordingly, refuse the operator's settings.

Troubleshooting

In the past, "Vinaigrete" commemorated the Beeline initiative to organize a paid access line to the Contact Center. As I was rightly pointed out, the price is 29 rubles. with VAT is the full price of a call of any duration, not every minute of the call. I confess, I didn’t even suggest a scheme, although the wording suggested just such an interpretation. My fault, but I’ll note in brackets: in current descriptions and news, unpleasant features are carefully masked with streamlined phrases, the brain is already automatically looking for a catch and assumes the worst possible scenario.